Privacy & Data Protection Commitment

Personal Identification Information

• Full legal name and preferred form of address
• Emirates ID number and/or passport details (for KYC compliance)
• Date of birth and nationality
• Contact information (email address, telephone number, residential address)
• Professional details (occupation, employer, income structure)

Financial Information

• Income verification documentation
• Banking relationship history
• Asset portfolios and liability structures
• Credit history and borrowing capacity
• Investment objectives and risk parameters

Service Usage Information

• Advisory services utilized
• Banking products of interest
• Property investment preferences
• Consultation records and communication history
• Service satisfaction feedback

Website Usage Data

• IP address and device information
• Website navigation patterns
• Time spent on specific advisory resources
• Calculator and tool utilization data
• Geographic location (at country level only)

Core Service Delivery

• Structuring personalized mortgage and banking recommendations
• Facilitating introductions to appropriate banking partners
• Performing precise affordability and eligibility assessments
• Preparing customized financial solution proposals
• Maintaining ongoing advisory relationships

Regulatory Compliance

• Fulfilling UAE Central Bank KYC and AML requirements
• Maintaining records as required by financial regulatory frameworks
• Verifying identity in accordance with UAE Federal laws
• Conducting appropriate due diligence on financial circumstances
• Ensuring compliance with DIFC data protection regulations

Service Enhancement

• Refining our advisory methodologies to better serve your objectives
• Developing new financial tools and resources
• Identifying emerging opportunities in UAE banking landscapes
• Optimizing our digital platforms for superior engagement
• Training our advisory specialists on market developments

Communication

• Providing updates on your advisory engagement
• Delivering relevant UAE financial market intelligence
• Sharing regulatory changes that may impact your financial position
• Inviting feedback on your advisory experience
• Offering exclusive financial opportunities aligned with your profile

Technical Safeguards

• 256-bit SSL encryption for all digital communications
• Multi-factor authentication for information access
• Regular security assessments and penetration testing
• Advanced firewall and intrusion detection systems
• Secure cloud storage with enterprise-grade protection

Operational Controls

• Strict access limitations based on role necessity
• Comprehensive staff training on data protection protocols
• Clean desk policy and physical document security
• Regular data protection compliance audits
• Documented information security procedures

Third-Party Standards

• Due diligence assessment of all service providers
• Contractual data protection obligations for partners
• Regular verification of compliance with our standards
• Data processing agreements with all relevant parties
• Prohibition of data usage beyond specified purposes

Banking Partners

With your explicit consent, we share relevant financial information with specific banking institutions to facilitate mortgage applications or banking service arrangements. This information is precisely limited to what is necessary for securing optimal terms.

Service Providers

We engage specialized service providers who support our advisory operations. These partners are bound by strict confidentiality agreements and may access limited information solely to perform specific functions on our behalf.

Legal Requirements

We may disclose information when required by UAE law, regulation, legal process, or governmental request. Any such disclosure is conducted with the utmost discretion and limited to what is legally mandated.

Business Transfers

In the event of a merger, acquisition, or restructuring, information may be transferred as part of the corporate assets but would remain subject to the commitments made in this Privacy Policy.

Access Rights

You may request access to the personal information we maintain about you. We will provide this information in a structured, commonly used format within 30 days of your verified request.

Correction Rights

If you identify inaccuracies in your information, we will promptly correct our records following verification of the changes requested.

Deletion Rights

Subject to our regulatory retention requirements, you may request deletion of your personal information. We will comply with such requests except where retention is legally mandated.

Objection Rights

You may object to certain types of processing, including marketing communications. We will respect your preferences promptly upon notification.

Consent Withdrawal

You may withdraw previously provided consent for specific processing activities at any time, with future effect.

Complaint Rights

If you have concerns about our data practices, you may lodge a complaint with us directly or with the UAE Data Protection Authority or DIFC Commissioner of Data Protection.

Essential Cookies

These are necessary for the website's functionality and cannot be disabled. They include session cookies that enable basic features like secure areas access and e-commerce service use.

Performance Cookies

These cookies collect anonymous information about how visitors use our website, helping us improve site functionality and user experience through aggregate analysis.

Functionality Cookies

These cookies enable enhanced functionality and personalization, such as language preferences and location-based content delivery.

Targeting Cookies

These cookies create profiles of your interests based on your browsing behavior to deliver relevant advertising on our site and third-party platforms.

Cookie Management

You can manage cookie preferences through your browser settings. However, disabling certain cookies may impact website functionality.

Transfer Mechanisms

When transferring data outside the UAE, we implement appropriate safeguards including Standard Contractual Clauses, adequacy decisions, or other legally approved mechanisms.

Service Providers

Our international service providers are carefully selected based on their data protection standards and contractually obligated to maintain protection levels equivalent to our own.

Access Controls

Cross-border transfers are limited to specific, necessary purposes and subject to strict access controls and encryption protocols.